Frequently Asked Questions

General

What is RocketVault?

RocketVault is an AI-powered sports card management platform that helps you scan, identify, price, organize, and sell your cards. It's built for both individual collectors and high-volume resellers.

Is there a free trial?

Yes. Every new signup gets 14 days of full Enterprise access automatically — no credit card, no coupon code required. After 14 days, your account moves to the Free tier (100 cards, kept forever). Vendor referral codes (if you have one) extend your trial additively on top of the default 14 days.

What sports are supported?

RocketVault supports cards from all major sports: baseball, basketball, football, hockey, soccer, and more. The RocketVault catalog covers millions of cards across every major manufacturer.

Does RocketVault work on mobile?

Yes — RocketVault works as a web application on any modern mobile browser. You can capture card photos directly from your phone camera. Recent mobile-parity work added pull-to-refresh, scroll restoration, sticky CTAs, and bottom-sheet dialogs across the app.

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Cards & Identification

How does RocketAI identify cards?

RocketAI uses Gemini Vision to read text, logos, and visual patterns on your card images. It matches against the RocketVault catalog to identify the exact card — year, set, number, and parallel.

How long does card identification take?

Typically 10–30 seconds per card. ZIP uploads process in parallel for faster overall throughput.

What if RocketAI identifies a card incorrectly?

Cards the AI is unsure about carry an orange Needs Attention chip on the Available tab — click it to fix flagged fields in Quick Edit. You can also edit any card's details manually from the card detail page. Your corrections feed back into model accuracy. Background enrichment agents continuously refine card data over time.

Does card data improve over time?

Yes. RocketVault's enrichment agents work in the background to refine descriptions, verify identifications, and discover new variant info. The longer a card sits in your collection, the richer its data becomes.

Can I upload graded cards (PSA, BGS, SGC, CGC)?

Yes. Upload photos of graded cards — RocketAI identifies the card inside the slab. You can manually add grade and certification details.

What image quality do I need?

At least 800×600 pixels with clear, readable text. Avoid blurry photos, heavy glare, or extreme angles. Front + back images produce the best results.

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Pricing

Where do prices come from?

Prices come from RocketVault Pricing, which tracks real market values from actual sales. For cards not in the primary catalog, RocketVault falls back to eBay sales data.

How accurate are the prices?

Prices reflect current market conditions based on real sales data. They're estimates, not guarantees — actual selling prices depend on condition, buyer demand, and listing quality.

Can I set my own prices?

Yes. The market price is a starting point. Override on any individual listing or set a manual price on any card.

How often are prices updated?

The pricing catalog is updated continuously. You can refresh individual card prices any time, or run Bulk Refresh Pricing from the Cards page to update many cards at once.

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eBay Integration

How does eBay listing work?

RocketVault connects to your eBay seller account via OAuth. You can create, publish, and manage eBay listings directly from RocketVault. RocketAI generates optimized titles and descriptions.

Is my eBay account safe?

Yes. RocketVault uses eBay's official OAuth 2.0 integration. We never see or store your eBay password. You can revoke access from your eBay account settings or from the Disconnect button under Settings → Connections in RocketVault.

Can I list on other marketplaces?

eBay is the primary supported marketplace today. Support for additional platforms is in development.

Do I need an eBay seller account?

Yes. You need an active eBay seller account with business policies configured (shipping, payment, returns) and a shipping-from location set. The eBay Connection panel under Settings → Connections lists the full prerequisites.

How do I keep stale listings active without manually relisting?

Use the Refresh action — the Refresh tab on the Cards page, the bulk toolbar, and the banner on a listing's detail view all open the same dialog. A soft refresh updates the live listing in place (title rotation, item-specifics backfill, optional price drop), so watchers, views, and the eBay item ID are all preserved. Per-tier daily caps apply. See Refresh Stale Listings for details.

What's the difference between soft refresh and hard refresh?

Both are styles you pick inside the same Refresh dialog. Soft refresh updates the listing in place — eBay item ID, watchers, and views are preserved. eBay's algorithm rewards in-place revisions. Hard refresh ends the item and relists it as a new eBay item — search placement resets, but so do watchers and views. Use hard refresh when a soft refresh hasn't moved the needle. Hard refresh is available on Seller, Pro, and Enterprise.

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Cards Page

Where did the separate Listings page go?

It's now the Active tab on the Cards page. The Cards page is the single hub for inventory across the full pipeline — Available, Needs Attention, Active, Sold, Ended.

Where did Needs Review go?

It's the Needs Attention chip on the Available tab. Click the chip to filter to cards that need a quick fix.

What does the Consolidate Duplicates button do?

Merges duplicate scans of the same physical card. Select the cards you suspect are dupes, click Consolidate Duplicates, and review the merge preview. Available on Collector and above.

Why is Bulk Publish greyed out?

A guard blocks bulk publish until cards meet baseline requirements (price, image, identification fields). The banner above the action bar lists what's missing on which cards. Use Quick Edit on the orange attention chip to fix.

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Market Signals & Deals

How do I find deals to buy?

Open Vault Agent and ask in plain English — e.g. "Find me deals on Patrick Mahomes rookies under $200" or "Best deals on 2023 Topps Chrome right now". The agent scans live eBay listings, runs an image-verification pass on the top results, filters out wrong-card/wrong-condition matches, and renders the surviving deals as rich cards with prices, deal scores, and click-through links. All prices verified against RocketVault Pricing.

Can I track cards I'm interested in?

Use the Wishlist under Vault to track cards you want to acquire — every entry has a one-click eBay search built from year + player + set + card number + parallel.

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Grading

What is the Grading Assistant?

The Grading Assistant pulls live PSA 9 and PSA 10 comps for any card you select, subtracts grading + selling fees, and shows you the net dollars at each grade outcome. No predicted grade — just the math at both endpoints. Pro tier and above. See the Grading Assistant guide.

Why doesn't the Grading Assistant predict a grade?

Grading is a coin flip even on visually clean cards. A "predicted PSA 10" that comes back as a PSA 9 is worse than no number at all. The Assistant gives both endpoints (PSA 9 net, PSA 10 net) plus the four pillar sub-scores (centering / corners / edges / surface) so you can apply your own judgement.

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Billing & Plans

What plans are available?

Five plans: Free ($0, 100 cards), Collector ($14.99/mo, 1,000 cards), Seller ($39.99/mo, 5,000 cards), Pro ($99.99/mo, 25,000 cards), and Enterprise ($199.99/mo, 100,000 cards). See Plans & Pricing or the Pricing page for full details.

What's included in the free tier?

100 cards, unlimited AI scanning, basic RocketVault Pricing lookup, 10 multi-source price lookups per month, preview deal-finding via Vault Agent (3-sample preview), basic dashboard, 1 collection, and 5 tags. No credit card required.

What happens when I hit my card limit?

You'll be prompted to upgrade or buy a card-slot pack ($3 for 100 slots, $10 for 500 slots — slots never expire). Existing cards stay accessible; you just can't add new ones until you make room or expand.

Can I export my data if I cancel?

CSV export is available on Collector and above. If you cancel and drop to the Free tier, export access is removed. Export before downgrading. Data is retained for 30 days after cancellation.

How does AI lot suggestion work?

AI Smart Builder (Seller plan and above) is the second option in the New Lot dialog. RocketAI scans your AVAILABLE inventory and proposes lots, each with a name, card list, suggested discount, and draft description. Filter by strategy (Player / Team / Year / Type / All) and sport, or write a custom prompt. Accept, edit, or reject each suggestion individually, or bulk-create everything you've accepted. See the Lot Creation guide for details.

Can I change my plan?

Yes, anytime from Settings → Plan & Billing. Upgrades are instant. Downgrades take effect at the end of your billing cycle.

Is there a discount for annual billing?

20% off when you choose annual billing on any paid plan.

What payment methods are accepted?

All major credit and debit cards via Stripe.

What is the Powered by RocketVault branding discount?

Add a small "Powered by RocketVault.io" mark to your listing images and descriptions and earn a recurring discount — $5/mo off Seller, $10/mo off Pro. Toggle it on the Plan & Billing panel in Settings. Disabling stops the discount at end of period.

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Data & Privacy

Is my data safe?

Yes. RocketVault uses enterprise-grade security including encrypted data in transit and at rest, GCP infrastructure, and OAuth for third-party integrations. See our Privacy Policy.

Can I export my data?

Yes — export your card inventory and listings as CSV from the Cards page (Collector tier and above).

Can I delete my account?

Contact us to request account deletion. All data is permanently removed within 30 days per our privacy policy.