Marketplace returns

Check the terms before you pay

Voluntary return terms belong to the seller and the policy shown for your order. Read the return link on the listing and at checkout. Do not assume that an eBay return policy also covers a RocketVault Marketplace purchase.

When a listing shows the 30-day policy, returns are accepted within 30 days of delivery. The buyer pays return shipping. Cards must come back in the same condition. The card price is refunded after the returned cards are received, with no restocking fee.

Earlier orders keep the terms recorded when they were placed. A new policy does not change a completed purchase. Contact RocketVault Support with your order number to request a return.

Sellers: review new terms separately

If new return terms are available in Selling settings, read them and their effective date before accepting. Acceptance covers your current and future Marketplace listings. Until required setup is finished, buyers may be unable to check out. Permission to share listings with search services is a separate choice.

Buyer Protection

Buyer Protection applies separately to damaged, wrong, missing or misdescribed items. It is not the seller's voluntary return window.